FYI: Sign-in Tips for Pearson Material

Tips for the future and/or to share with the class –

1. Problem: “I can’t access the Pearson materials. I logged in once and now I can’t get back to them.”

Here is the solution:

1. Once the student clicks “Start Here” and signs in, a window will appear (if the pop-up blocker is turned off) saying something along the lines of: “Thank you for logging in to access your Pearson content…”

2. Now, all you have to do is close the “Thank you for logging in” window – simply X out of it

3. go back to your Springboard page and click “Content” to access the Pearson materials listed by Chapter

2. Problem: “I can’t access the eBook on my iPad. I keep getting an error message.”

Here is the solution:

1. You will need to go to the App Store and download “Pearson eText” app.

2. Open the app and login using your Pearson login info

3. Your eText will appear on your bookshelf for you to access

4. When using the iPad, only access the eText through the App.

3. Problem: “I am using Safari on a Mac, and I can’t access the content. It keeps loading and never takes me to the page I want.”

Here is the solution:

1. First, make sure you logged in at the “Start Here” button. Once you receive the “thank you for logging in” message, simply X out of that window. Go back to your Springboard page and click Content to access the chapter material.

2. Next, if you’re still having trouble, you may need to run a Browser Tune-up to make sure your browser is fully compatible with the newest plug-ins, etc. Here is the link to our Tech Support page, where you can read the recommended settings for Safari. à http://247pearsoned.custhelp.com/app/answers/detail/a_id/8802/kw/browser%20tune%20up%20for%20safari and http://247pearsoned.custhelp.com/app/answers/detail/a_id/7352/kw/browser%20tune%20up

TECH SUPPORT LINKS:

• Pearson 24/7 Tech Support Homepage: http://247pearsoned.custhelp.com/app/home (you can use the search feature to find an answer to your question.)
• Pearson 24/7 Tech Support Chat feature: http://247pearsoned.custhelp.com/app/chat/chat_launch

Recommended Browser(s) for PC users: Google Chrome or Mozilla Firefox.

Browser Tune-Up: http://247pearsoned.custhelp.com/app/answers/detail/a_id/7557/kw/browser%20tune%20up

Valerie Ziernicki

Publisher's Representative

Arts & Sciences
Higher Education

T: 440-666-2209